Question 1

Can I download to my Mac, PC, laptop or desktop?"

Accepted Answer

Yes, absolutely.  For all of these you simply click "download" after you have clicked your order link in your email. Wait a couple of minutes for the files to download.  You have 5 download attempts so can download to all your devices

Question 2

Can I download to my iPad or iPhone?

Accepted Answer

Apple aims to block all sales outside of iTunes and, as such, does not allow direct downloads to iPad, iPod or iPhone. You can sign up for a FREE Dropbox account at www.dropbox.com/basic and get 2GB of storage.  When you click the link in your order email, choose the "sync to Dropbox" option and choose where to save the MP3 files in your Dropbox account

Question 3

I've downloaded my MP3s to my Mac, how can I get them on my iPhone, iPad or iPhone?"

Accepted Answer

You can have a copy of your MP3s on your iPhone, iPad or iPod by following these steps:   save all mp3s to a computer or Mac select the MP3s in iTunes From the iTunes menu choose File - add to library to sync across all devices

Question 4

How long do I keep my MP3s for?

Accepted Answer

It's yours for life!  One purchase and you get to keep the program for life

Question 5

What happens if I accidentally delete my MP3s or lose my MP3s change devices and forget to transfer my MP3s?

Accepted Answer

If you lose or accidentally delete the program, simply contact us using the email address you originally purchased with, and we will resend you a copy.  Please note that for more than 3 requests for a resend of an order from the same customer, a $10 USD admin charge will apply for all subsequent re-sends, charged  per resend of an order.

Question 6

Can you provide the recordings on CDs?

Accepted Answer

No, unfortunately not, as the time and cost involved would mean all prices would need to go up significantly

Question 7

How soon will I receive my MP3s?

Accepted Answer

Instantly!  As soon as payment is submitted either via credit card or Paypal, you will receive an email with a link you click to download the mp3s.  If you have not received your order email within a minute or two, please check your spam or junk email filter.  If you still do not find your order email in either of these folders, please contact us here and we will resend you your order email

Question 8

What are the accepted payment methods?

Accepted Answer

You can pay by either Paypal or credit card.  Simply select payment method at checkout.  Both methods meet international secure payment standards and have fraud protection

Question 9

What taxes are applicable?

Accepted Answer

No taxes are applicable to most countries outside of Canada, including the USA

Question 10

What happens after I order one or more MP3s and submit payment?

Accepted Answer

You will instantly receive a confirmation email with links to download your audio file(s). If you have not received the email please check your junk / spam filters.    Please note that you have five (5) attempts to download after which the link will expire.   Please also note that you can only download from the email address you used to purchase the mp3s, for security reasons

Question 11

I still have questions

Accepted Answer

No problem!  Please send your question through the contact form here

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